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CONVERGYS CORPORATION: Brasil Telecom Signs Contract for Convergys'
Dynamic Decisioning Solution
(M2 PressWIRE Via Acquire Media NewsEdge)
RDATE:17112008
Cincinnati and Brasília -- Convergys Corporation (NYSE: CVG), a global
leader in relationship management, announced today that Brasil Telecom
S.A. (NYSE: BTM), one of the largest telecommunications companies in
South America, has signed a one-year agreement for Convergys' Dynamic
Decisioning Solution.
Brasil Telecom is a leader in converged fixed-mobile solutions as well
as a full-service telecommunications operator that has a rich voice,
data, Internet, and managed services product portfolio for residential,
enterprise, commercial, and government customers. Brasil Telecom has
more than 8 million fixed lines in service and the second-largest
broadband access base in Latin America (over 1.6 million). It has 4.5
million mobile subscribers.
Brasil Telecom was seeking a solution that could drive revenue growth
through customized customer offerings made in real-time by its contact
center agents for its wireless customer base. Brasil Telecom selected
and piloted Convergys Dynamic Decisioning and within four weeks,
witnessed a dramatic 50 percent increase in cross-sell and up-sell
acceptance rates from its customers. With a fully deployed Dynamic
Decisioning implementation, Brasil Telecom will be able to proactively
push timely offerings to contact center agents while the agents are on
the phone with customers, thus eliminating trial and error work on
behalf of the contact center agents and lowering associated contact
center costs.
"The relationship management experts at Convergys brought us new and
innovative ideas on how we could transform our contact center
operations to drive revenues and at the same time improve our
customers' satisfaction. This 'one-to-one' selling approach allowed us
to offer the best package for each customer's needs" said Brasil
Telecom Marketing Director Dalton Hayakawa. "This agreement is one more
milestone marking our successful, long-term partnership with Convergys."
"This agreement offers further proof that Convergys' Dynamic
Decisioning Solution provides the impactful results that our clients
are looking for," said Jean-Herve Jenn, Convergys President,
International. "Convergys' Relationship Management vision helps our
clients lower operating costs, increase revenue, and deliver to their
customers an unprecedented level of customized service."
Brasil Telecom has used Convergys' Infinys [R] convergent BSS software
since 2002. Today, Infinys supports Brasil Telecom's wireless,
wireline, data, and Internet service customers.
Convergys Dynamic Decisioning is a key component of Convergys'
Multichannel Automation Solutions portfolio. It identifies the specific
customer's needs, makes real-time decisions, and provides actionable
multi-channel responses focused on increasing revenue, decreasing
costs, and reducing churn.
About Brasil Telecom
Brasil Telecom is the first super carrier in Brazil to supply, in an
integrated way, all market's demands with convergent solutions in fixed
and mobile telephone services, voice and data transmission, national
and international long distance services, data center services, as well
as Internet access (broadband and dial-up). In 2007, Brasil Telecom was
the pioneer company in the telecommunications industry - and the second
in Latin America - to launch the IPTV service that allows customers to
watch audiovisual content, to access web sites, and to play games
on-line.
The company provides local wireline and mobile telephone services in
the Federal District and in the Brazilian states of Acre, Rondonia,
Tocantins, Mato Grosso, Mato Grosso do Sul, Goias, Parana, Santa
Catarina, and Rio Grande do Sul, as well as national and international
long distance services all over the country. With its headquarters in
Brasília ( Brazilian capital), the company counts 8 million fixed lines
in service, 5 million mobile accesses, 280 thousand public phones, and
1,7 million broadband accesses.
Brasil Telecom Submarine Cables ("Globenet") have 22 thousand
kilometers of submarine cables linking Brasil with South America,
Bermuda, and North America. The subsidiary "Brasil Telecom
Communications Multimedia" serves, among others, three major cities in
the country outside the region of concession: São Paulo, Rio de
Janeiro, and Belo Horizonte, mainly in the corporate and business
markets. Both companies offer national and international convergent
solutions, including Cyber Data Center.
About Convergys
Convergys Corporation (NYSE: CVG) is a global leader in relationship
management. We provide solutions that drive more value from the
relationships our clients have with their customers and employees.
Convergys turns these everyday interactions into a source of profit and
strategic advantage for our clients.
For more than 30 years, our unique combination of domain expertise,
operational excellence, and innovative technologies has delivered
process improvement and actionable business insight to clients that now
span more than 70 countries and 35 languages.
Convergys is a member of the S&P 500 and has been voted a Fortune Most
Admired Company for eight consecutive years. We have approximately
75,000 employees in 81 customer contact centers and other facilities in
the United States, Canada, Latin America, Europe, the Middle East, and
Asia, and our global headquarters in Cincinnati, Ohio.
(Convergys and the Convergys logo are registered trademarks of
Convergys Corporation.)
CONTACT: John Pratt, Business and Financial Media, Convergys
Tel: +1 513 723 3333
e-mail: john.pratt@convergys.com
Jeff Hazel, Trade Media, Convergys
Tel: +1 513 723 7153
e-mail: jeff.hazel@convergys.com
WWW: http://www.convergys.com
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provided within M2 PressWIRE. Data supplied by named party/parties.
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Copyright ? 2008 M2 Communications Ltd.
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